eBayアカウント制限

【2019年度版】eBayから警告メッセ-ジが。アカウント停止メッセージサンプルと対応方法

更新日:

 

 

こんにちは。井上麻紀子です。

受講生の方の相談件数 No.1が

いきなりeBayからアカウント停止のメッセ-ジが来ました。

どうしましょう

です。
まあeBayあるあるですよね。

 

eBayから警告やアカウント停止のメッセ-ジが来たからと言って
eBayに今後出品ができなくなるわけではありません^^

今回の記事ではメッセ-ジの確認方法と対応策について書かせていただきます

 

 

eBayからの警告メッセ-ジ
その1:警告メッセ-ジ(出品削除)カテゴリ違い

 

eBayから警告メッセ-ジが来た?
そう思ったら、まずはeBayのメッセ-ジの内容を確認しましょう。

大したことのないアドバイスメッセ-ジから注意したほうがいい重要なメッセ-ジまで色々あります。

 

ご自身のeBayのアカウントのメ-ルボックスを確認して
黄色や赤の色のアイコンがメッセ-ジについていたら要注意です。

 

では、実際のメッセ-ジサンプルと一緒に
どんな点を確認したらいいのか解説していきます。

 

以下は、実際にeBayから届いた出品削除しましたという警告メッセ-ジです。
赤字の部分を確認すると現状と出品削除された理由が分かります。

 

 

eBayから来るメッセ-ジのテンプレートは大体一緒ですので
ご自身に届いたメッセ-ジの下記の赤文字と黄色マーカ-の部分を確認してみてください

 

 

Your eBay listing has been removed: Miscategorized Items
↑①これが原因です(このケ-スでは出品カテゴリ間違いのようです)

 

Hello あなたのeBayID,

We've determined that some of your listings haven't followed our Miscategorized Items policy. Therefore, we had to take the following actions:

- Listings that didn't follow our policies have been removed. A list of removed item(s) is available further down in this email.

- We have credited all associated fees except for the final value fee for your listing(s).

 

Please select a category that's an exact match for the item you're selling, so that buyers can find what they're looking for.

A good guideline is that if a category exists that fits your item more closely, then it should be listed there.

 

Listing an item in an inappropriate category isn't allowed.

 

Many buyers narrow their search to a specific category.

Including items that don't belong in a particular category makes search results less helpful and can result in fewer purchases.

It also confuses buyers, who may be uncertain about what's actually being offered. This can lead to buyers filing claims.

 

To learn more about our search and browse manipulation policy, go to:

http://pages.ebay.com/help/policies/search-manipulation.html

 

We appreciate your efforts to list this product under < Clothing, Shoes & Accessories>Women's Handbags & Bags>Handbags & Purses>

however, it is not the relevant one. We would like to suggest the most appropriate category for your product where the buyers may tend to look for

it eventually increases products? visibility and stimulates speedy sale.

Correct category for your product: Health & Beauty>Makeup>Makeup Bags & Cases ←②対応策が書かれています

We'd love to send an advisory notice to you before acting on the listing; however, the category cannot be changed once the item is listed.

Hence, we request you to relist this item under the correct category as suggested above.

 

If you have any questions, contact us:

http://ocsnext.ebay.com/ocs/cusr?query=xxxxxxxxxxxx

 

 

Please be sure that your current and future listings, including any items that are relisted automatically, follow these guidelines.

If they don't, they'll be removed and your fees won't be refunded.

It could also result in additional actions, including loss of buying and selling privileges on eBay.

 

Here's a list of the item(s) that were removed: ←③出品削除されたアイテム

XXXXXXXXXXXXXXXXXXXXXXXX

 

We appreciate your understanding.

Thanks,

eBay

 

 

今回のケ-スでは

①原因:Miscategorized Items

出品カテゴリの間違い

 

②対応策:Specific reason for the action:

We appreciate your efforts to list this product under < Clothing, Shoes & Accessories>Women's Handbags & Bags>Handbags & Purses>
; however, it is not the relevant one. We would like to suggest the most appropriate category for your product where the buyers may tend to look for
; it eventually increases products? visibility and stimulates speedy sale.
Correct category for your product: Health & Beauty>Makeup>Makeup Bags & Cases We'd love to send an advisory notice to you before acting on the listing;
however, the category cannot be changed once the item is listed. Hence, we request you to relist this item under the correct category as suggested above.

 

Clothing, Shoes & Accessories>Women's Handbags & Bags>Handbags & Purses>に出品していますが
Health & Beauty>Makeup>Makeup Bags & Casesに出品してね。

 

③出品削除されたアイテムは
今回の場合でしたら、正しいカテゴリに再出品してOKです。

対応策がメッセ-ジ上に書かれていない場合は、再出品せず その商品の販売はあきらめましょう。

 

 

 

eBayからの警告メッセ-ジ
その2:アカウント停止メッセ-ジ 禁制品の出品(象牙)

 

以下は、eBayから【アカウント停止にしました】というメッセ-ジです。
実際に届いたメッセ-ジ内容を個人情報は削除して添付しています。

 

 

Your eBay selling privileges have been temporarily restricted: Ivory

↑①アカウント停止になった旨と理由が書かれています

 

Hello XXXXあなたのID,

 

Some of your listings haven't followed our Ivory policy. As a result, we've taken the following actions on your account:

- Selling privileges have been temporarily restricted. You won't be able to list new items or revise any active items for 30 days.  

↑②アカウント停止の理由と期間

You're also not allowed to register a new account during this time.

- Listings that don't follow our policy have been removed. A list of removed item(s) is available further down in this email.

- Any fees for listings that were ended early for not following policy won't be credited to your account.

You may offer manufactured ivory products that were made before the year 1900 and contain less than 5 percent ivory.

Examples include items with ivory inlay, like antique furniture or musical instruments.

 

Listings and products for ivory need to do the following:

- Include a picture of the item.

- Clearly state the item was made before 1900.

- Offer domestic shipping only. ←③出品した商品に関するeBayのルール

 

While there are some exceptions, most other ivory products can't be offered on eBay due to various international trade restrictions

and treaties banning the sale of these items.

 

To learn more about our animals and wildlife products policy, go to:

http://pages.ebay.com/help/policies/wildlife.html

 

The item you listed appears to be ivory and there was no indication within your listing description as to what the item was actually made of.

We appreciate that you chose to utilize our site and you are welcome to relist as long as it is not made of ivory.

In that case, we ask that you please indicate what it is made of. If it is made of some other type of bone,

we ask that you please indicate the species of animal (It cannot be an ivory-producing animal such as an elephant or walrus).

 

During this restriction, you can still:

- Send member messaging

- Obtain shipping addresses

- Leave feedback

- Perform other administrative tasks ←④アカウント停止中にできること

 

Please be sure to manage any current listings and to complete any open transactions. After 30 days, your account will no longer be restricted. We also encourage you to use this time to become familiar with our guidelines. Keep in mind that any additional listings that don't follow this policy could result in additional loss of buying and selling privileges or in the suspension of your account. Once eBay suspends an account, the member no longer has any account access. In addition, all active listings are canceled, and members who placed bids on those listings are notified. Therefore, please be sure that your current and future listings, including any items that are relisted automatically, follow these guidelines.

 

If you have questions, contact our policy experts:

http://ocsnext.ebay.com/ocs/cusr?query=508&domain=email1386

 

Here's a list of the item(s) that were removed:

XXXXXXXXXXXXXXX ←⑤出品削除された商品

 

We appreciate your understanding and cooperation.

Thanks,

eBay

 

 

上記のケ-スでは、

 

1:アカウント停止の原因:
Your eBay selling privileges have been temporarily restricted: Ivory

メッセ-ジの一番上に上記の文言が書かれていたらアカウント停止です。
理由は:の後に書かれています。今回はIvory(象牙)を出品したためです。

ワシントン条約でも象牙の輸出入は禁止されていますので
象牙の商品(一部でも使用されているもの)は出品しないようにしましょう。

 

 

2:アカウント停止の期間
Selling privileges have been temporarily restricted. You won't be able to list new items or revise any active items for 30 days.

今回は30日間です。3日間、7日間、14日間、30日間のケ-スがあります。
もちろん、期間が長ければ長いほどペナルティは重いです。厳重に受け止めましょう。

 

3:象牙で出品可能な商品
Listings and products for ivory need to do the following:
- Include a picture of the item. (象牙の写真)
- Clearly state the item was made before 1900.(1900年以前に制作されたと証明されているもの)
- Offer domestic shipping only.(アメリカ国内発送のみ)

象牙でも出品可能な商品の記載があります。
上記のものは出品OKということですね。

アカウント停止のメッセ-ジの中に、
「出品するならこういう条件に当てはまるものを出品してね^^」
という内容が含まれていることがあります。

 

その場合は、アカウント停止後、そのル-ルに沿った物のみ再出品しましょう^^

 

 

4:アカウント停止中にできること
During this restriction, you can still:
- Send member messaging (メッセ-ジの送付)
- Obtain shipping addresses (発送先住所の追加)
- Leave feedback (Feedbackを付ける)
- Perform other administrative tasks (eBayのタスクを実行する)

 

基本的にアカウント停止の原因になった商品は再出品しないほうがいいです。

私自身、30日間のアカウント停止を3~4回受けたことがありますが、
そのeBayIDは今でも使っていますし、TRSです。

アカウント停止になるとeBay輸出をやめたくなりますが
eBayのメッセ-ジの内容を確認して
ル-ルに沿って出品していけば大丈夫です。

 

井上
がんばっていきましょう

 

 

eBayからの警告メッセ-ジ
その3:無期限のアカウント停止メッセ-ジ

アカウント永久停止メッセ-ジも種類があります。
本人確認ができていないだけだったり、数か月経過するとアカウントが復活していたケースも。

 

今回は本当にダメなケ-スの例文をご紹介します。

 

アカウントの復活が望み薄なパタ-ンとして
アカウント停止を同じ理由で短期間で何度も受けたり

eBayの警告を無視して出品削除された商品を何度も再出品したり

eBayが悪質と判断した場合のアカウント無期限停止の場合は、アカウントの復活は難しいです。

 

 

Hello あなたのeBayID,

After reviewing your eBay account, recent activity has raised serious security concerns. As a result, we've taken the following action on your account:

- Your eBay account has been suspended indefinitely.

- Item listings have been removed. A list of removed items is available further down in this email.

 

You won't be able to use eBay in any way. This includes using another existing account or registering a new account. ←この文章が入っていたら無期限のアカウント停止です
Any outstanding selling fees are due immediately, and any amounts that you haven't previously disputed will be charged to the billing method currently on file.

 

We've taken this precaution to protect our members while we make sure that the activity doesn't cause harm -- however unintentionally -- to the eBay community.

Here are the listings we removed:
XXXX ←出品削除された商品

 

We appreciate your understanding.

Thanks,

eBay

 

 

 

まとめ

 

今回は、eBayの警告メッセ-ジの確認方法と
その後、どんな対応したいったらいいのかを解説しました。

 

eBayから警告メッセ-ジが来たら
まとめ

1:メッセ-ジの内容を確認する

2:出品削除された商品は基本再出品しない
(ebayから提案があった場合は、その通りに再出品する)

3:eBayの勘違いなら
eBayのカスタマサポ-トに連絡する(電話かメッセ-ジ)

 

eBayからメッセ-ジが来たら
落ち着いて対応していきましょう。

 

-eBayアカウント制限

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